Transform. Execute. Innovate.
Software that runs the business.
Custom CRMs, AI solutions, apps and software, built around how your team actually works.
- Custom CRM
- Salesforce
- Dynamics 365
- HubSpot
- AI agents
- Automation
- Mobile apps
- Integrations
CRM solutions
Your CRM.
Built your way.
We build custom CRMs from the ground up, and implement, customise and integrate the platforms you already trust.
Our speciality
Custom CRM
A CRM designed around how your team sells, owned by you, with no per-seat licences. Designed with your team, delivered in stages, and ready for AI from day one.
Your pipeline, your fields
Stages, records and screens named the way your team talks, not the way a vendor guessed.
Automations built in
Follow-ups, assignments, reminders and approvals that happen without anyone remembering.
Connected to everything
Email, WhatsApp, telephony, your website, accounting and ERP, all in one record.
Owned by you
No per-seat licences. The code and the data are yours, hosted where you choose.
What a custom CRM covers
- Leads, contacts and accounts
- Deals, pipelines and forecasts
- Quotes, contracts and invoices
- Tasks, calls and meeting notes
- Customer portals and self-service
- Reports and dashboards
Moving off spreadsheets or an old CRM?
We migrate your contacts, history and files, check every record, and run both side by side until you are sure.
Or the platform you already have.
Implementation, customisation, integration and support on the leading CRM platforms.
Salesforce
Implement, customise and integrate Sales Cloud and Service Cloud for growing teams.
Talk to usSugarCRM
Workflows, integrations and AI-ready set-ups on Sugar Sell and Sugar Serve.
Talk to usMicrosoft Dynamics 365
Tailor Dynamics 365 CRM and ERP so sales, service and finance work as one.
Talk to usHubSpot
CRM set-up, CMS templates, custom modules and website experiences on HubSpot.
Talk to usOdoo
Odoo modules, workflows and integrations from CRM through to inventory and invoicing.
Talk to usX2CRM
Customise X2CRM for lead management, campaigns and workflow automation.
Talk to usZoho CRM
Configure Zoho CRM, Deluge scripts and integrations across the Zoho suite.
Talk to usNot sure which one fits?
We compare a custom build with the platforms for your team, your budget and your timeline, and tell you plainly which we would choose.
Get a recommendation
AI and data
AI that does the work.
From the first use case to agents running in production: strategy, pilots, automation and the data underneath, with people in control.
Matched 142 of 147 invoices to purchase orders.
- •3 invoices exceed the PO by more than 5%
- •2 have no matching delivery note
Agents with guardrails.
We build AI agents that work inside your CRM, inbox, documents and ERP. They prepare the work, explain what they found, and wait for approval where it matters. Every action is logged.
- Answers grounded in your own documents
- Human approval on anything that matters
- Access control, audit trails and cost limits
01
AI strategy and roadmap
Find the use cases worth doing first, check your data is ready, and set the return you expect.
02
Proofs of concept and MVPs
Turn an idea into a working pilot in weeks, so you decide on evidence rather than slides.
03
AI agents and workflows
Agents that read, decide and act inside your tools, with guardrails and a human approving what matters.
04
Intelligent automation
Take the copying, checking and re-keying out of daily operations.
05
Knowledge assistants
Assistants that answer from your own documents and data, and say where each answer came from.
06
Data engineering
Pipelines, warehouses and integrations that give your teams and models one reliable source.
07
Machine learning
Forecasting, scoring and classification models built on your history and kept accurate.
08
MLOps and AI infrastructure
Deployment, monitoring and cost control for models on cloud, hybrid or your own servers.
09
AI governance
Access, privacy, audit trails and model routing, so AI scales without new risk.
10
Analytics and dashboards
KPIs and reports people actually open, with forecasts alongside the numbers.
Faster decisions
Reliable data and forecasts in front of the people who decide.
Lower running costs
Repetitive work handled by software, checked by people.
Built to scale
Systems that keep working as volume and teams grow.
Proven early
Every use case tested on real data before it is built in full.
Apps
Made to be used.
Mobile and web apps for your customers and your team, designed to be quick to learn and hard to put down.
iOS and Android apps
Native apps in Swift and Kotlin for the experiences that have to feel right.
Cross-platform apps
One codebase in Flutter or React Native, shipped to both stores.
Web apps and portals
Customer portals, dashboards and internal tools that work on any screen.
Custom software
Shaped to the work.
Platforms, integrations and products built around one process, so the software fits the business rather than the other way round.
1// Sync a won deal to finance2on("deal.won", async (deal) => {3const invoice = await erp.invoices.create({4customer: deal.account,5lines: deal.products,6});7await notify(deal.owner, invoice);8});
Custom platforms
Software built around one business process, from the first sketch to the release.
APIs and integrations
Connect your CRM, ERP, payment and messaging systems so data moves on its own.
Legacy modernisation
Move ageing systems to a modern stack without stopping the business.
SaaS products
Multi-tenant products with billing, roles and the admin tools you will need on day one.
IT services
Kept running. Kept safe.
The infrastructure, support and security behind everything we build, and behind what you already run.
Cloud and DevOps
AWS, Azure and Google Cloud set-ups with automated builds, releases and backups.
Managed support
Monitoring, updates and a team that answers when something breaks.
Security reviews
Code and infrastructure reviews, hardening and access control.
IT consulting
Independent advice on what to build, what to buy and what to retire.
Why teams work with Faditek.
You own it. Code, designs, data and documentation are handed over. No lock-in.
Senior people. The engineers who scope your project are the ones who build it.
Visible progress. A working release to try every two weeks, and one shared board.
After launch, too. Monitoring, support and improvements as the business changes.
How we work
From idea to running, in four steps.
01
Discover
We sit with the people who will use it, map how work really flows and agree what success looks like in numbers.
02
Prototype
A clickable design or a working pilot in weeks, tested on your own data before anything larger is committed.
03
Build
Short cycles with a release you can try every two weeks, integrated with the systems you already run.
04
Run
Monitoring, support and improvements after launch, so the software keeps up with the business.
Ways to work together.
Fixed scope
A clear brief, a fixed price and a delivery date. Best for a defined first release.
Dedicated team
Engineers, a designer and a lead working as part of your team, month by month.
Support retainer
A set number of hours each month for fixes, improvements and new features.
Questions, answered.
Should we build a custom CRM or adopt Salesforce, Dynamics or HubSpot?
If your sales process is close to the standard one, a platform is usually faster and we will say so. A custom CRM pays off when your process is your advantage, when per-seat licences are adding up, or when the CRM has to sit at the centre of other systems. We will lay out both paths with costs before you choose.
Can you take over or fix a CRM someone else set up?
Yes. We start with a review of the configuration, data and integrations, list what is worth keeping, and fix the problems in order of what they cost you.
Is our data ready for AI?
Rarely perfectly, and it does not need to be to start. A short discovery shows which use cases your data supports today and what to clean up for the next ones.
How long does a project take?
A pilot or prototype is typically four to eight weeks. A full CRM or platform is usually three to six months, released in stages so your team uses it early.
Who owns the code?
You do. The code, designs and documentation are handed over and belong to you.
Do you work with teams outside your time zone?
Yes. We agree overlap hours, a weekly demo and one shared board, so progress is visible wherever you are.
Contact
Tell us what you're building.
Share a few details and a senior engineer will reply within one business day. Prefer email? hello@faditek.co